Shipping policy
Last Updated: June 10, 2026
At Willowfield, we are committed to providing a reliable and transparent shipping experience for all customers. Please review our shipping policy below for detailed information regarding order processing, delivery times, and tracking.
Order Processing Time
All orders are processed within 2–3 business days after purchase.
Orders are not processed or shipped on weekends or public holidays. If your order is placed during these times, it will be processed on the next available business day.
In rare cases, processing may be delayed due to high order volumes, weather disruptions, or other unforeseen circumstances. Once such conditions are resolved, your order will be processed promptly.
Shipping Time
After processing, orders are typically delivered within 30–45 business days, depending on your location and local logistics conditions.
Delivery times are estimates only and may vary due to external factors such as carrier delays, customs processing, or regional disruptions.
Shipping Fees
Shipping costs and availability vary depending on your country or region. Any applicable shipping fees and free shipping eligibility (if available) will be clearly displayed at checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your shipment at any time using the following platform:
https://www.17track.net/en
Please allow 24–48 hours for tracking information to become active after shipment.
Lost or Delayed Packages
If your package appears to be delayed significantly or has been lost in transit, please contact our support team. We will assist you in investigating the issue and providing a suitable solution where applicable.
Contact Information
If you have any questions regarding your order or shipping status, you may contact us:
Legal Representative: Krystal Newhart
Email: admin@willowfield.shop
Phone: +1 (352) 549-6776
Business Address: 14101 Turner Loop, Spring Hill, FL 34610, United States
Our support team is available to assist you and typically responds within 24–48 hours.